Returns & Exchanges
Returns & Exchanges
ERD stands behind everything it makes. If something is not right, we will make it right. But there are conditions. Read them before you reach out.
The Most Important Rule
We do not accept returns or exchanges on opened parcels. If the packaging has been opened, the item has been used, worn, washed, or altered in any way — the return is void. No exceptions. This is not a policy we negotiate.
When your order arrives, inspect it before opening. If the parcel shows visible damage in transit, photograph it before touching anything and contact us immediately at [email protected]
Free Returns & Exchanges
If your order is not right — wrong size, wrong item, or a genuine fault — you are entitled to a free return or exchange. The window is 24 hours from the moment your order is delivered. Not 24 hours from when you open it. 24 hours from confirmed delivery.
After that window closes, we cannot process a return or exchange. This is a short window by design. ERD produces in limited quantities. We cannot hold inventory open indefinitely.
How to Request a Return or Exchange
Contact us within 24 hours of delivery at [email protected] with your order number, the reason for the return or exchange, and photographs of the item in its original unopened condition. We will respond with instructions. Do not send anything back without hearing from us first. Unrequested returns will not be processed.
Conditions
The item must be in its original condition — unworn, unwashed, unaltered, with all original tags attached. The parcel must be unopened or resealed in its original packaging. Items that do not meet these conditions will be returned to the sender at their own cost.
Faulty Items
If your item arrives with a manufacturing fault, contact us immediately with photographs. Faulty items are handled as a priority. We take full responsibility for anything that leaves us in a condition it should not have.
Final Sale Items
Items marked as final sale at the time of purchase are not eligible for return or exchange under any circumstances.
Refunds
Approved returns are refunded to the original payment method. Processing times vary depending on your bank or payment provider — typically 5 to 10 business days after we receive and inspect the item.
Exchange orders are dispatched once the original item is received and confirmed to meet return conditions.
We made it right. Send it back the same way.